On April 6th, we announced that it is Customer Loyalty Month, meaning fun contests and prizes all month long for the best customers any site can ask for! We've got some awesome Customer Service Success stories to share, and we picked a winner for the $100 shopping spree. Read on to see who won!
The winner of our Customer Service Story Contest goes to Andrew!
Congratulations, Andrew! You've won yourself a $100 shopping spree to VapeWorld.com!
We couldn't fit all the stories here that were sent in even though we would have liked to, but here are some of the other great ones we received:
"I've only had to call customer service one time. When I was purchasing my PAX about 2 years ago, I noticed it came with a free grinder. I already have a nice grinder so I called customer service to see if it could be substituted. The representative did not even hesitate to offer me a solution of a storage case instead. I work in customer service so I know how hard it is to please a customer but this was definitely not the case here. Never had a problem with anything to have to call back again! I know this may not win any contest but I've been wanting to right a good testimonial anyway."
"This is my first time purchasing on VapeWorld personally, my friend always does my purchases for me but when I saw the PAX 2 I knew I had to have it asap. After contacting your customer care on the phone they ensured me that my item would be shipped today in order to meet a small pickup window as I would be traveling to Jamaica and would really want to have my new device for my journey. The customer service agents were very pleasant to speak to and related to the customer very well, very pleased with that. Not only did my item arrive on time/early, but I was pleased to see the top quality grinder that I was upgraded to as a free gift. With such an amazing level of customer service I anticipate doing all future purchases online with you guys. P.S that vaprcase will probably be next"
"I am a satisfied customer and PAX user. My first PAX lasted about 6 months, before it developed some technical issues. I contacted VapeWorld , and I was clearly given the information on returning my PAX, and within a week, I received my new one, which has been working well for 18 months now. I am considering getting the Pax 2, and using VapeWorld as my seller. Happy 2015 !"
"I was in Mexico and my vaporizer with me broke. I called VapeWorld to help me get a vaporizer which the manufactures allowed to be sold out of Canada & USA. They did an awesome job!"
"Well I ordered one QuickDraw vaporiser on 7th April. Which I was planing to gift to my girlfriend on her birthday. There was some delay with the order processing and this kinda made me feel low and made me rethink upon my decision of going for an international order (I am from India u see :p ) ,and when I contacted VapeWorld regarding this thorough mail their quick and caring reply reassured me that my money was in best hands it could ever be :D. I was really happy to see how dedicated their team was, It was Becky, she understood my problem and right away upgraded my shipping from ordinary international mail to priority mail for FREE . In my country this kinda customer support & response is truly unmatched when compared online based firms (every order I have ever placed online untill now kept me worried till I received my package). This time I have not yet received my package but i feel ‘when there is such a dedicated team on my job why should I be worried at all’. Thanks VapeWorld to make me believe that online shopping can be so painless !!!
PS . I have never been to any other website that can be so trust worthy."
"Have called VapeWorld when one of my vaporizers aren’t working, the staff is always very knowledgeable about very issue I have had. I recommend them to all my friends and family. I’m an 0l’ hippie who wasn’t sold on this newfangled way of enjoyment. ..very professional and caring... I’m sold on them now."
"I recently saw a vaporizer that was priced differently on another authorized dealer’s website, I hopped on VapeWorld website via online chat and requested if they would price match and they did! The customer service I recieved was excellent, I normally order through the manufacturer website but always paying retail, slow shipping, poor CS, and sometimes taxes. Not with VapeWorld I got it actually $100 bucks under retail (scored), thanks again for the awesome deal."
A HUGE thank you to everyone who participated! Don't forget, there is still time to enter our Crossword Puzzle contest for a chance to win a $50 store credit to VapeWorld.com. To access the crossword puzzle, click here!