Established in 1999, the Vaporbrothers vaporizer is made in sunny Southern California, and is one of the few box style vaporizers made in the states. The Vaporbrothers employs the use of a 100% natural ceramic mineral-heating element, which leads to a faster heat up time, and smoother tasting vapor draws. Included in every package is: whip/wand, oil diffuser, essential oil sample, and warranty information.
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Vaporbrothers – Ltd. Lifetime Warranty Info
- Vapir vaporbrothers.com/pages/contact.php
Vaporbrothers has a no hassle lifetime warranty and upgrade service on the vaporizer. All owners get the first year free, but if you register on Vaporbrothers website, you get a 2nd year free repair. After that, Vaporbrothers charges a flat fee plus extra shipping cost if delivered outside the continental USA. There is no additional handling charge – ever.
There are some limitations for older vaporizers. Any owners with old or otherwise unfixable vaporizers are offered a discount upgrade to a brand new model.
For a period of 1 year after the purchase date, Vaporbrothers will repair and return vaporizers at our expense, with no charge to the customer. Between 1 year and 2 years, Vaporbrothers will charge $10. PROOF OF PURCHASE IS REQUIRED FOR UNREGISTERED OWNERS. If you don’t have proof of purchase Vaporbrothers will charge a $35 flat fee, so be sure to file your receipt in a secure place.
For a period of 2 years after the purchase date, Vaporbrothers will repair and return vaporizers at our expense, with no charge to the customer. No proof of purchase is required for registered owners.
Between 2 and 5 years after purchase, Vaporbrothers will charge a $35 fee for all Registered and Unregistered owners. The fee covers repair, replacement parts, automatic upgrades, and return shipping.
*Additional fees may apply: For example, if your unit needs to be glued. Please note that gluing may not be available for all units.
For vaporizers with serial number below 27440 or more than 5 years from purchase date: Vaporbrothers will offer to upgrade or replace your unit for a discount price. Please contact us through our address or website to inquire about this offer. Repaired vaporizers are warranted against failure with no charge for an additional 6 months beyond their original warranty period.
If Vaporbrothers determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then the customer must pay for return shipping. IMPORTANT: TAMPERING VOIDS THIS WARRANTY. If your unit has been modified or tampered with, Vaporbrothers will have to refuse service on it for safety reasons. For practical reasons, VB can offer no cash refunds; Vaporbrothers can only repair or replace units.
You might need to pay the handling / return shipping charge, depending the age of the vaporizer and whether you registered or have proof of purchase. Vaporbrothers charge nominal rates for damage that is outside of our normal warranty terms.