Help Page & FAQ

Questions or Comments?

Please contact us. We would love to hear from you!


Need Help Choosing A Vaporizer?


Frequently Asked Questions


How long will it take for my order to arrive?

VapeWorld's Shipping Policy features rapid order processing with same day shipping for orders placed Monday – Friday before 2:30pm EST (1:00pm for orders shipping to Canada). Most orders shipping to the USA will arrive in just 2 to 3 business days with our standard shipping method. If you wish to obtain a guaranteed delivery date, please choose an upgraded shipping method.


What will show up on my credit card's billing statement?

Warehouse Goods Inc.


Do you offer discreet shipping?

We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Our shipping is very discreet with no indication of the contents on the outer packaging; no VapeWorld logo, no product indications. The return label on your package will indicate "Shipping Department", along with our address.

International orders do include a commercial invoice for customs documentation, which appears on the outer packaging. The invoice includes a packing list indicating: Tax ID, Item, Item Weight, Item Value (Price), and Item’s Country of Origin.


Where do you ship from?

Our warehouses are located in South Florida, New Jersey, Las Vegas, and Canada. Our sophisticated order management system will ship your package from the closest location with available inventory. Please contact us for details regarding availability.


Who is your shipping carrier?

We ship with FedEx, FedEx Express, and the United States Postal Service (USPS). Orders shipping within Canada will ship via UPS.


Is shipping free to Alaska and Hawaii?

Yes, standard shipping is free to the U.S. on all vaporizers and orders over $48. Express options subject to change.


Do you take payment over the phone?

Yes, you can place your order via phone by calling VapeWorld's Customer Service team at (877) 865-2260. We accept credit cards, debit cards, and gift cards backed by Visa, Discover, American Express, and Master Card. If you prefer to pay with PayPal, you can place your order online at www.VapeWorld.com.


Do you accept checks or money orders?

We do accept USPS Money Orders. You can place your order by phone, and your order will be shipped after we receive your payment. Please contact us for details.


Which days do you ship?

VapeWorld warehouses operate Monday through Friday. Our Shipping Policy features rapid order processing with same-day shipping for all orders placed Monday - Friday before 2:30pm EST (1:00pm for orders shipping to Canada).


Are the bonus packages free?

Yes, all vaporizers feature a free bonus package exclusive to VapeWorld.


Will I have to sign for my package?

While an adult signature is required for orders $200 and greater, an “Indirect Signature” option is available for most locations. The Indirect Signature service will not require you to be home when the carrier attempts to deliver your package. Please contact us for further details.


Do I have to pay sales tax?

Only residents of Florida, New Jersey, and Canada are required to pay sales tax.


Do you ship to P.O. Boxes?

We will ship parts, accessories, and smaller items to Post Office Boxes. However, if you are purchasing a vaporizer, please give a physical address. Larger orders and most vaporizers are shipped with FedEx, which offers a sophisticated tracking system.